Shipping Policy

Effective Date: 13-05-2026
Last Updated: 13-05-2026
Contact Email: projectdeployed@gmail.com
 

This Shipping Policy explains how Project Deployed processes, ships, and delivers orders placed through our website. By placing an order with Project Deployed, you agree to the terms outlined below.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Standard order processing may take 7–10 business days, excluding weekends, public holidays, and peak sale periods.

Processing times may be longer during:

• Product launches

• Holiday seasons

• High-demand periods

• Payment verification reviews

• Inventory delays

• Weather, carrier, or customs disruptions

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details, where available.

2. Shipping Destinations

Project Deployed ships to customers in the United States and select international locations.

Shipping availability may vary depending on:

• Destination country or region

• Product type

• Carrier availability

• Import or customs restrictions

• Local laws and regulations

• Service interruptions or shipping limitations

We reserve the right to refuse, cancel, or limit orders to certain countries, regions, or addresses where shipping is unavailable, restricted, or commercially impractical.

3. Shipping Methods

Available shipping methods will be shown at checkout, where applicable.

Shipping options may include:

• Standard shipping

• Expedited shipping

• International shipping

• Carrier-specific delivery services

• Other shipping options offered at checkout

Shipping methods, costs, and estimated delivery times may vary depending on your location, product availability, package weight, shipping address, and selected delivery method.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

Shipping fees may depend on:

• Delivery destination

• Package size and weight

• Shipping method selected

• Carrier rates

• Taxes, duties, or import charges

• Promotional offers, if applicable

Any free shipping offer, discount, or promotional shipping rate may be subject to additional terms, including minimum order values, eligible locations, or eligible products.

5. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed unless expressly stated.

Estimated delivery may vary based on:

• Shipping destination

• Carrier processing times

• Customs clearance

• Weather conditions

• Public holidays

• Incorrect or incomplete shipping details

• Local delivery delays

• Force majeure events

• International shipping restrictions

Estimated delivery times begin after your order has been processed and handed over to the carrier, not from the date the order is placed.

6. Domestic Shipping

For orders shipped within the United States, estimated delivery times will depend on the selected shipping method and delivery location.

Typical domestic delivery may take 7–10 business days after order processing.

Remote areas, military addresses, P.O. boxes, or restricted delivery locations may require additional delivery time or may not be eligible for certain shipping methods.

7. International Shipping

Project Deployed offers international shipping to selected countries and regions.

International delivery may take 10–21 business days after order processing, depending on the destination, carrier, customs clearance, and local postal service.

International customers are responsible for ensuring that products ordered from Project Deployed can be legally imported into their destination country.

We are not responsible for delays caused by customs authorities, import inspections, local delivery services, or government restrictions.

8. Customs, Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, tariffs, or other charges imposed by the destination country.

Unless clearly stated at checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for paying all applicable customs duties, taxes, and import fees required by local authorities.

Project Deployed is not responsible for:

• Customs delays

• Import taxes or duties

• Brokerage or handling fees

• Customs inspections

• Packages rejected by customs

• Failure to comply with local import laws

If a package is refused, unclaimed, or returned due to unpaid customs charges, import restrictions, or customer failure to complete customs requirements, any return shipping fees, customs charges, handling fees, and original shipping costs may be deducted from any refund where permitted by law.

9. Order Tracking

Once your order ships, you may receive tracking information by email.

Tracking updates may take time to appear after the carrier receives the package.

If tracking shows that your package has been delivered but you have not received it, please first check:

• Around your delivery location

• With household members, neighbors, building staff, or mailroom staff

• With your local post office or delivery carrier

• Any safe place where the carrier may have left the package

If you still cannot locate the package, contact us at projectdeployed@gmail.com.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Project Deployed is not responsible for lost, delayed, returned, or undeliverable packages caused by:

• Incorrect shipping address

• Missing apartment, suite, unit, or building number

• Incorrect postal code

• Invalid phone number

• Wrong country or region

• Customer failure to collect the package

• Refusal of delivery

If an order is returned due to incorrect or incomplete address information, the customer may be responsible for reshipping fees.

If the order cannot be reshipped, eligible refunds may exclude original shipping costs, return shipping costs, customs fees, and handling fees where permitted by law.

11. Delivery Issues

If your order is delayed, lost, damaged, or marked as delivered but not received, please contact us at:

Email: [Insert Support Email]

Please include:

• Full name

• Order number

• Shipping address

• Tracking number

• Description of the issue

• Photos of damaged packaging or products, if applicable

We will review the issue and may work with the shipping carrier to investigate.

Project Deployed is not responsible for delays or delivery failures caused by the shipping carrier, customs authorities, incorrect shipping information, or circumstances outside our reasonable control.

12. Lost Packages

If a package appears to be lost in transit, please contact us so we can review the tracking information and assist with the carrier investigation where possible.

A package may not be considered lost until the carrier confirms loss or until a reasonable investigation period has passed.

Depending on the circumstances, Project Deployed may offer a replacement, store credit, or refund at our discretion and subject to carrier confirmation, insurance coverage, and applicable law.

13. Damaged Packages

If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Photos of the damaged item

• Photos of the outer packaging

• Photos of the shipping label

• Order number

• A description of the damage

Do not discard the product or packaging until your claim has been reviewed, as the carrier may require inspection.

Damaged items may be eligible for replacement or refund under our Return & Refund Policy.

14. Stolen Packages

Project Deployed is not responsible for packages that are stolen after delivery is confirmed by the carrier.

If your package was marked as delivered but appears to have been stolen, please contact the carrier and, where appropriate, your local authorities.

We may assist by providing tracking details or shipment confirmation, but replacement or refund for stolen packages is not guaranteed.

15. Split Shipments

Orders containing multiple items may be shipped separately depending on inventory availability, warehouse location, product type, or carrier requirements.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

You will not be charged additional shipping fees for split shipments unless clearly stated at checkout.

16. Pre-Orders and Backordered Items

If you purchase a pre-order or backordered item, the estimated shipping date will be provided where available.

Shipping dates for pre-orders and backordered items are estimates and may change due to manufacturing, supplier, inventory, customs, or logistics delays.

If your order includes both in-stock and pre-order items, we may ship the order together or separately depending on availability and operational requirements.

17. Restricted Delivery Locations

Some products may not be available for delivery to certain locations due to legal, customs, carrier, or logistical restrictions.

Restricted locations may include:

• P.O. boxes

• Military addresses

• Remote regions

• Sanctioned countries or territories

• Countries with import restrictions

• Locations not serviced by our carriers

If we cannot ship to your address, we may contact you for an alternative address or cancel the order and issue a refund where appropriate.

18. Failed Delivery Attempts

If the carrier is unable to deliver your package, they may attempt redelivery, leave a notice, or hold the package for pickup.

It is the customer’s responsibility to follow carrier instructions and collect the package within the required timeframe.

If a package is returned to Project Deployed due to failed delivery attempts or failure to collect, the customer may be responsible for reshipping costs.

19. Refused or Unclaimed Packages

If you refuse delivery or fail to claim a package, the package may be returned to us.

In such cases, any refund may exclude:

• Original shipping fees

• Return shipping fees

• Customs duties

• Import taxes

• Brokerage fees

• Handling fees

• Other costs incurred due to refusal or non-collection

Refunds will be handled in accordance with our Return & Refund Policy.

20. Shipping Delays Beyond Our Control

Project Deployed is not responsible for shipping delays caused by events beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Carrier delays

• Customs processing

• Labor strikes

• Public holidays

• Government actions

• Pandemics or public health restrictions

• War, terrorism, or civil unrest

• Supply chain disruptions

• Incorrect customer information

• Technical or system outages

We will make reasonable efforts to assist customers affected by delays, but delivery timelines cannot be guaranteed.

21. Risk of Loss

Risk of loss may pass to the customer once the package is delivered to the shipping address provided at checkout or handed to the carrier, depending on applicable law and shipping terms.

Nothing in this section limits any mandatory consumer rights that apply in your country, state, or region.

22. Changes to This Shipping Policy

Project Deployed may update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

The Shipping Policy in effect at the time of purchase will generally apply to that order unless otherwise required by law.